For a financing application, include the product and the date you submitted it. For an escrow, include the reference code shown on the Escrow page, such as ESC- followed by letters and numbers.
What to include
- The name on the account and the corporate email.
- Whether the question is about verification, a deposit, a withdrawal, a financing application, or an escrow.
- For a funded escrow you want returned, say that you are requesting a refund and include the reference.
What email cannot change by itself
A message does not release or refund a hold until a staff member settles it in the admin panel. It also does not approve a financing application. Those actions are recorded on the account after review.
Read the FAQ if you are checking a status the dashboard already shows.